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An all things aviation blog

I was driving into work this morning and I heard the following piece on NPR’s business review.

The piece emphasizes that US Airlines have been having a good summer season, with fewer customer complaints and an on-time arrivals percentage that’s has been at a near 30 year high. Where is NPR getting these numbers from, I mean is the NPR reporter just making them up. Customer service complaints to the DOT are way up from earlier this year, on-time percentages have been dropping and there have been four successful fare hikes this year.

I never thought of NPR as having a strong business reporting side, but this is bad.


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