September 17, 2012 July DOT stats are out! Boy does UA look bad.
In what has to be a record month for United Airlines, the DOT released their monthly statistics on airlines subject to DOT oversight. Part of these statistics includes complaints made to the U.S. government. In July 2012 there 2,057 complaints made, 995 of them were about United Airlines. The next highest total was for American Airlines with a 193 complaints. United has been promoting their increased response to service failures and for decreased federal regulation. When UA gets five complaints for each one their next worst rival gets, it’s clear that UA needs more regulation and is not responding to service complaints. In addition UA came in dead last for on-time arrivals, 64%, had the highest canceled flight percentage for a major U.S. Carrier, the highest number of miss-handled bags per 1,000 passengers for a major airline, highest number of IDBs for a major carrier,
U.S. Airways 82.0%
Chronically delayed flights
Eight Skywest and ExpressJet both operating as United Express flight numbers were chronically delayed.
Four Southwest Flight numbers were chronically delayed
Six United Flight numbers were chronically delayed.
ExpressJet 2,270/67,619 or 3.4% of their schedule
American Eagle 1,209/41,670 2.9% of their schedule
United Airlines 1,115/48,027 or 2.3% of their schedule
Tarmac delays over three hours
There were 19 flights with tarmac delays over three hours. 17 of the 19 flights were either United or United Express flights.
Mesa, SkyWest, American Eagle, and ExpressJet take the bottom four slots. With the exception of American Eagle, those airlines operate for multiple carriers. United Airlines again takes most miss-handled bags per 1,000 passengers for a major U.S. Airline.
Overbooking (statistics through June 2012)
United Airlines 2.11, Mesa 2.46, and Skywest 2.58, has the most involuntary denied boarding’s per 10,000 passengers.
United Airlines: 995
US Airways: 136
Alaska and Delta had one injured pet apiece
American had one pet death.
United Airlines is clearly intending to win their race to the bottom in all but one measured category.