May 5, 2013 Southwest Assessed a $150,000 civil penalty by the DOT.
On May first, Southwest airlines agreed to a $150,000 civil penalty assessed by the DOT for violations of Federal Air Regulations. The Regulation violated mandates that a carrier providing secluded air service with aircraft with more than 19 seats respond to consumer complaints within a 30 to 45 days depending on the nature of the complaint.
Apparently in 2012 Southwest pushed out an update to their website that resulted in Southwest not receiving complaints that had been filed on the website. Out of the $150,000, Southwest has to provider refunds in the amount of $115,000 and pay the government $35,000. In case you’re wondering Southwest has to use pay.gov to tender the $35,000.